Safe Gaming Policy

Last updated: January 15, 2025

1. Vibrellos Gaming Principles

Vibrellos is committed to creating a vibrant gaming environment where entertainment is the core objective. We believe that betting should amplify your sports passion, not create financial burden or addiction.

Our advanced toolkit enables you to maintain balanced gaming practices while offering instant access to support resources when required.

2. Age Verification and Legal Requirements

Vibrellos requires all users to be 18 years or older. Our comprehensive verification process includes:

  • Official government ID verification
  • Residential address validation
  • Extensive age confirmation procedures
  • Ongoing surveillance for underage access attempts

We reserve the right to request additional verification documents at any time to ensure complete legal compliance.

3. Self-Control Mechanisms

Vibrellos offers comprehensive self-exclusion tools to help you manage your gaming activity:

  • 24-hour break: Temporary suspension from all betting
  • 7-day timeout: One-week cooling-off period
  • 30-day pause: Monthly self-exclusion option
  • 6-month suspension: Extended self-exclusion period
  • Permanent ban: Complete account termination

During exclusion periods, all account access, betting functions, and promotional materials are completely disabled.

4. Deposit and Spending Limits

You can set various limits to control your spending:

  • Daily deposit limit: Maximum amount you can deposit per day
  • Weekly deposit limit: Maximum amount you can deposit per week
  • Monthly deposit limit: Maximum amount you can deposit per month
  • Loss limit: Maximum amount you can lose in a specified period
  • Session time limit: Maximum time you can spend gambling per session

These limits can be set in your account settings and will be enforced immediately.

5. Reality Checks and Session Monitoring

We provide reality checks to help you stay aware of your gambling activity:

  • Regular pop-up reminders during your session
  • Time and money spent notifications
  • Loss and win summaries
  • Automatic session breaks after extended play

You can customize these reminders in your account preferences.

6. Problem Gambling Resources

If you or someone you know has a gambling problem, help is available:

7. Signs of Problem Gambling

Be aware of these warning signs:

  • Spending more money or time gambling than you can afford
  • Chasing losses with bigger bets
  • Lying about gambling activities
  • Neglecting work, family, or other responsibilities
  • Borrowing money to gamble
  • Feeling anxious or depressed about gambling
  • Inability to stop or control gambling

If you recognize these signs in yourself, please seek help immediately.

8. Our Monitoring and Intervention

We actively monitor customer behavior and may intervene if we notice signs of problem gambling:

  • Automated alerts for unusual betting patterns
  • Manual review of high-risk accounts
  • Proactive contact with customers showing concerning behavior
  • Referral to support services when appropriate
  • Temporary account restrictions if necessary

9. Third-Party Exclusion Programs

We participate in national self-exclusion programs:

  • BetStop: National self-exclusion register
  • GamStop: UK self-exclusion service
  • GAMSTOP: European self-exclusion network

If you are registered with any of these programs, you will be automatically excluded from our services.

10. Responsible Marketing

We are committed to responsible marketing practices:

  • No marketing to self-excluded customers
  • No marketing to underage individuals
  • Clear and honest advertising
  • No promotion of gambling as a way to solve financial problems
  • Inclusion of responsible gambling messages in all marketing

11. Employee Training

All our staff are trained to:

  • Recognize signs of problem gambling
  • Provide appropriate support and referrals
  • Respect customer privacy and confidentiality
  • Follow responsible gambling procedures
  • Escalate concerns to management when necessary

12. Contact Us for Support

If you need help with your gambling or have questions about our safe gaming policies: